Shipping Policy

Processing + Production Time

Orders usually take three days to process and produce, but production time may increase due to high order volume, typically during sales and holidays. Wholesale orders usually take 14 days from order date to process and produce. Please keep in mind that we are a small business and create each piece by hand.

 

Shipping Carrier + Time

Once your order has been processed and produced, orders are shipped from Palm Beach Gardens, Florida. Orders $72 and under are shipped USPS First Class Package with tracking, with an estimated delivery time of 1-5 business days. Orders over $72 will be shipped UPS Ground with tracking and insurance up to $100, with delivery time ranging from 1-5 days. Wholesale orders will usually be shipped UPS with tracking and insurance up to $100, and also vary between 1-5 day

 

Redirecting Orders

We are unable to redirect orders once they have been dispatched. Please supply an address able to receive the package or an address where the package is safe to leave unattended. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.

 

Tracking Your Order

You will receive an email with a link to your tracking number when your order leaves our shop, so you can follow its journey right to your door.



Lost Package 

If your package is lost in transit, please contact the carrier.
BOPBE is not liable for any lost or stolen packages during transit. It is the customers responsibility to contact the post office or UPS if a package goes missing or arrives damaged.